I. General information:
– Multiple tracking numbers may be provided for the same order based on product type.
– If a packet is marked as “delivered” but the buyer claims they did not receive it, we can suggest options for contacting the carrier.
– Cancellation is not allowed once the order is in the “processing” stage. For changes in shipping address information, please contact us via email at support@storepa.com within 24 hours.

II. Shipping Service:
– Standard Shipping (Price $7.99): Estimated shipping time under normal conditions is 06 – 09 business days.
– Fast Shipping (Price $19.99) Estimated shipping time under normal conditions is 05 – 07 business days.

– In case there is a problem with the order during delivery. We will send email notifications to customers. Please reply within 3 business days. After 3 business days we will not accept to process. All costs incurred to re-deliver the order stemming from the customer’s subjective error (Incorrect address input, Moving house) must be paid by the customer.

III. Replace and Refund Policies:
We offer replacements or refunds under the following circumstances:
– Wrong item/color/size/address sent or an obvious defective item caused by manufacturing.
– Lost packets during shipment.
– No new tracking updates within 07 business days.
– Delivery time exceeds 15 business days for standard shipping, 12 business days for express shipping.

IV. Proof Requirement to resolve cases:
– Package label verification to confirm it was sent by our factories.
– Clear picture or video in natural light focusing on the error.
– Measurement by the ruler for wrong size claims.
– Complaints must be submitted within 7 business days from the day the buyer received the packet (according to tracking information).

V. Replace and Refund not permitted:
Incorrect shipping address/size/color provided by the customer.
Complaints received after 7 working days (Calculated from the date the order was successfully delivered according to the order tracking number).
Insignificant difference between the real item and mockup/design under the same light condition and device.
Defective item caused by the buyer.
Incorrect or incomplete shipping address information provided by the customer.
Buyer refusal of the packet for personal reasons during normal shipment conditions.
Shipment delays due to political movements, natural disasters, military issues, customs issues, or uncontrollable factors.
If the packet status is “delivered” and the buyer complains of non-receipt, options for contacting the carrier can be provided.